Integrating Dynamics 365 with Viva Connections takes your organization's intranet to a new level, directly inside Microsoft Teams. With custom webparts, you can embed dynamic data visualizations, sales projections, and approvals from Dynamics 365 into Viva, making critical business information accessible in one unified platform.
At Flowcourier, we combine the power of Dynamics 365 with Viva Connections to deliver fully integrated, data-driven dashboards and webparts within Microsoft Teams. You can tracks real-time data such as open cases, agent performance, and response times from Dynamics 365 Customer Service. We also deliver sales metrics, target tracking, and trends using Dynamics 365 Sales. Additionally, we visualize Service Request Analytics with escalations and satisfaction ratings to keep teams informed in one centralized view.
Through Power Automate, SharePoint lists, and adaptive cards, we enhance the platform’s capabilities by adding custom workflows, file sharing, and app shortcuts, allowing users to streamline everyday processes without leaving Teams.