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Flowcourier Support

Frequently Asked Questions

FAQ

Can I use the free license for a commercial project?

Yes, you can use the free license for a commercial project. The free license is to 30 days data view. If you want to use filters you need to upgrade to the paid license.

If you still have issues, please contact us at Support Email.

Umbraco 14 and 15

We are working on the compatibility with Umbraco 14 and 15. We will release the new version soon.

Can I have a feature request?

Yes, you can have a feature request. Please contact us at GitHub https://github.com/flowcourier/Flowcourier.Umbraco.Support

What happen to Matomo support?

We did not get enough interest to continue developing the Matomo connector. If you are interested in Matomo support, please contact us.

If after clicking the ‘Finish’ button you’re getting the ‘Invalid grant’ error message, please check the following:

  • Your service account has the correct role (‘Editor’ or ‘Owner’);
  • You have created the service account under the same Google account you use for Google Analytics;
  • The local time is in sync with the server time (maximum admissible difference is 5 minutes).

Statistics not loading in my Umbraco instance, Google Chrome inspector shows 500 errors on requests.

  1. Double check that you have provided complete JSON object to credentials field in Umbraco Settings
  2. Test the credentials with an empty Umbraco installation, you can do this easily by running commands:
dotnet new install Umbraco.Templates::13.*
dotnet new umbraco -n "v13"
cd v13
dotnet add package Clean --version 4.*
dotnet add package Flowcourier.Umbraco.Analytics --version 13.1.0-rc1
dotnet run

Then add your Google Service Account credentials with configuration in Settings area and check that analytics loads on the home node. If they are not loading, your problem is on Google credentials or Google Analytics configuration. If it loads then the problem might be on some customization in Umbraco. Try following:

  1. Check Umbraco logs, just in case there is more detailed error logging related to this issue?
  2. Are you using some specific json serializer in the project?
  3. Please contact us at GitHub https://github.com/flowcourier/Flowcourier.Umbraco.Support